I get at least one email a day, usually more, from TigerDirect.com, a electronics wholesaler in Miami. On the 8th of April their email advertisement offered a 240 GB Solid State Drive for an attractive price, including a $20 rebate coupon.
I ordered the drive. It's something I have been looking for. I also ordered a case for it from Amazon. Several days later, the case arrived from one of the many companies that do business through Amazon.
I kept waiting for the drive. I could go online to track the shipping progress, but every time I did, I received the notification that it had not yet been shipped.
Today, 20 days after my order, I again checked the status with the same results. So, I called TigerDirect's telephone number. At least it is easier to find than AT&T's. After several "listen to the following..." choices, I got to the usual "Please wait for the next available representative" notification. I waited for over five minutes - not too bad when compared to AT&T's responses, and listened to their statements of how important my call was, and oh by the way did I need printer ink, because they had great deals on it if I did.
Finally, Carlos answered. I commented that I had been waiting for this device for 20 days, and added that it could have been shipped directly from Hong Kong in less time. He asked for the order number, disappeared for a while and then came back and told me that the item would ship tomorrow. I asked it had been lost, and his response: "No."
I can't help but be mystified that this item for which I've been waiting for 20 days can be shipped so quickly after my telephone call.
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